FOR OTHERS OUT THERE CONSIDERING CELL C - THINK AGAIN!!!

I have been without wifi since 26 April 2021 after I was contacted by Bilkes for an upgrade. I contacted Cell C to let them know that my wifi was not working and after several calls to Cell C (everytime being told it would be escalated) and emails to Hello Peter and Cell C, I eventually had a gentleman Farhard Valley find out that I was unable to use this upgrade due to a hill in our area. He then sent me another sim card which he had set up. It still didn't work. We tried unsuccessfully over the phone to rectify the sim card but it was still not working. He said that he would try to find out what the issue is and get back to me and yet after several calls and emails, no response. In addition, I have been charged for usage for my wifi and the only time that it was used was when I had to put it into my phone to assist Farhad with the set up. Which still didn't work!!! I am going to contact the Consumer Council in this regard. How can I receive a bill for a service that I didn't have. I have 5 contracts with Cell C and am going to see whether it is possible to cancel all of them due to the bad service experienced. This coming from an apparently valued client. Regards ANN VON BRANDIS