Follow-up? What follow-up?

I have app**** for 2 contracts on 10 September 2024. I was approved for both contracts on 14 September 2024. 1 Device was delivered whilst the second contract's device was out of stock. I have waited 10 days and followed up where I was informed that the Vivo Y17S was back in stock and it will be shipped that same week. I followed up on that Friday, and I was told that the contract was approved, but the device was still out of stock. I HAD TO ADVISE CELL C THAT THE PRODUCT WAS BACK INSTOCK AS I SPOKE TO THE DELIVERY DEPARTMENT. It was followed up by various calls. On 9 October, deliveries told me that, because the device was out of stock, they have to recapture the order. I was shocked as I have been approved for the contract. I was advised by deliveries that, no, I don't have to reapply for the contract, sales just have to recapture the device. When I called back sales (as I often get cut off during transfers), the male consultant tried to tell me that he has to recapture the application. When I told him no, that's not how it works, I was approved for the contract, it's only the product which needs to be recaptured, he changed his tune. It appears that the colour of the device ground the process to a halt. I told the consultant that the device colour was never discussed, nor was it an issue (I thought they recorded all calls). The consultant was very unhappy and said he will investigate and revert to me on the same date. Now it is 15 October. I called, and, this being at least the seventh call about this contract, I refused to speak to a consultant or a supervisor, I wanted to speak to a manager. I was placed on hold for 30 minutes until the call cut out. I called back and advised the consultant that I was not to be placed on hold and to call the team lead (note that this is a call center setting, so it is not remote work). I was placed on hold, I hung up and called back. I refused to (again) give my ID number, requested to not be placed on hold and to have the team leader called over. I was placed on hold. I again hung up as an 087 number called me on my Cell C contract number which is only disclosed to 4 people, including Cell C. I was unable to answer timeously. I used Truecaller to identify the 087 number and it is a Cell C official number which I tried to call back, but it rings once and then dies. I was then transferred to the team lead who "was awaiting my call", but I was on hold until I received an automated message that the service was unavailable and to please call again later ????????? I even tried to ask for a transfer to the Personal Assistant of Darius Badenhorst and they did not even know who he was. I asked for a direct number to the PA's of either Darius Badenhorst or Jorge Mendes but they don't know their numbers. NOTE that I am not asking their personal numbers, but I am even granting them the professional courtesy to ask for their frontline's contact details. I even told the last consultant, who told me that he team lead is struggling to boot up their computer, that I am already on this site and if I get no joy, I will post my experience and, yes, I did say that if they don't do their work, I will go to Cell C head office and camp out in the front offices of Mendes and Badenhorst. What type of non-service is this? Oh boy, and I hope that they really record their calls like my office does, because no-one will say that I was rude, raised my voice or swore at anyone, but Cell C's service levels are non-existent (you'd expect a company teetering on the edge of liquidation to try and retain new clients) and their training clearly lacks basic information to the poor consultants. Right now, I have been on hold for an additional 15 minutes after the team lead was able to restart their computer, so I'm not being professional anymore. They have no desire to resolve a legitimate query and management's lack of leadership by example is abhorrent