follow up.

They didn't help with anything they just dont want to accept that they did a mistake and they told me lies about the first call that i made to them on july to request the cancellation, now the person who called me told me that there is no call that i made on july, but my question is to them if i didn't call on July for the cancellation ,then why did the debited the R1600 in my account the following month ? she just cant come clear on that, Because in my understanding i made a call on July to close my accounts with them and on that day the consulted i was talking told me that the is no money that i have to pay when i want to close my account , now they are telling me that there no such call that have made on July, but on August they debited a settlement amount of which i dont know where it come from because they say i didn't make such call to close my contract, but they didn't debit the monthly subscription but they took a settlement amount of R 1600. So now they are saying that i still owe them this february subscription and this month subscription , they told me i was still receiving the benefit and i could'nt prove that because i lost the sim card just after i requested to close my contract, so i agreed that i will the last money that is left and close. i want nothing to do them.