Fobbed Off

Disgusting experience dealing with Cell C's Customer Care. 2nd time with varying suggestions. We put R70 airtime in for my husband and then a further R150. We received notifications as per usual but cannot make a call out. Just says "Call Ended". First time we were told some convulated story that the airtime we purchased online only covers Cell C to Cell C numbers. Today we were given 2 options (after consultant confirmed we have over R1200 airtime). No 1 - Remove Sim Card and switch phone off and on again. Didn't help. No 2 - sort it out with your bank as it takes 24 hours. Never has online purchasing of data or airtime ever been anything other than instant. Were being fobbed off by uncaring, unknowlegeable consultants. Still cannot make a call.