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michael M

1 reviews | Active since Oct 2015

19 Feb 2018, 14:22

fly-by-night insurance

Still not happy with your insurance and their service. My claim was submitted on the 02/01/2018 to this day am still waiting for my phone to be delivered.

I paid the excess on 13/02/2018 - after your insurance refused to pay the money to me so that I can by my own phone. Cell C’s phone are very expensive example the phone that I ordered Samsung A5 cost 7999.99 but Vodacom is selling the same phone for 6999.00

I find this very difficult to understand why it’s taking so long to deliver the phone, it’s not like they are ordering it from north Korea or something. I said the phone must be delivered to centurion mall it’s not like they have to deliver the phone to Venda.

Why did you insist that your client use your own service provider knowing very well that they will take their own time to deliver the phone.

Please cancel the order and pay me the money I will Buy the phone myself

For the past two month I don’t have a smart phone because of you guys

0
Replies (2)
Cell C
Cell C's reply19 Feb 2018, 14:40
Official

Thank you for posting to us.

We have referred this matter to the relevant team for assistance. Do expect communication. Sincere apologies for the poor service.

Regards

Cell C | PN

Cell C
Cell C's reply20 Feb 2018, 08:08
Official

Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN