1 reviews | Active since Jul 2017
Flippant regard for poor service
<p>Cell C has been quite comfortable to continuously expect me to wait on them as they waste away services that I am forced to continue paying for despite the fact that they refuse to fix/replace the faulty unit they supp**** me with.</p> <p> </p> <p>I have now had to return my phone for the 3rd time for them to fix the exact same fault. This is the second time I am being expected to wait through the full extent of their bloated SLA because they are selfishly resolved to not take responcibility for a faulty unit.</p> <p> </p> <p>They brush off my complaints by saying that it is different problems and are refusing to accept that they have done a poor job at thoroughly seeing through the process of actually repairing my unit. Furthermore they have a complete disinterest to try help me, a customer that has had to continuously fight for even the smallest amount of assistance in getting a much needed device back.</p> <p> </p> <p>To crown it all off the agent at the repair centre arogantly said I should go to social media because they don't care and essentiall are quite comfortable for me to continue paying for something that they refuse to support.</p> <p> </p> <p>The current job number is WPMIL162868.</p> <p> </p> <p>This entire experience has been abominable...</p>
This is not the norm or standard of service we want for our customers.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
This is not the norm or standard of service we want for our customers.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
