MM
Mafihle M
1 reviews | Active since Feb 2012
13 Oct 2021, 20:24
Flexi data problem using CellC App
I have bought Flexi data for R199 usin Cell C app, cell C deducted R199 from my Bank Account but did not credit my Sim Card Number *** with 100GB Flexi data as promised .even to this day I have not yet got data I purchased. I called the customer and response was I must give their back office 24hrs to resolve the matter. I called again after 24 hrs and I was intimidated and told it is not CellC' s problem but my Bank's and yet my Bank honoured their debit request with the payment. Apparently based on previous reviews I am not the only person de*****ed by CellC in this manner. The worst part I have left Telkom LTE after 10 years of service just to give CellC a chance yet within 6 months I get such a treatment . Please just credit data I bought or give me my money back!!!
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
13 Oct 2021, 21:34Hi Mafihle
Do you perhaps have a case reference number which we can use?
^PN
Do you perhaps have a case reference number which we can use?
^PN
Best regards,
Cell C's reply13 Oct 2021, 21:34
Official
Hi Mafihle
Do you perhaps have a case reference number which we can use?
^PN
Do you perhaps have a case reference number which we can use?
^PN
Best regards,
MM
Mafihle M's updateReviewer Update
14 Oct 2021, 07:23None of your customer care personnel gave me a case reference number .The last one told me they told me is not Cell C's problem, but my Bank's problem. Yet my bank honoured the debit request of which R199 was deducted from my bank account.
MM
Mafihle M's update14 Oct 2021, 07:23
Reviewer Update
None of your customer care personnel gave me a case reference number .The last one told me they told me is not Cell C's problem, but my Bank's problem. Yet my bank honoured the debit request of which R199 was deducted from my bank account.
Cell C's replyOfficial
14 Oct 2021, 08:07When did you purchase this bundle?
^PN
^PN
Best regards,
Cell C's reply14 Oct 2021, 08:07
Official
When did you purchase this bundle?
^PN
^PN
Best regards,
MM
Mafihle M's updateReviewer Update
14 Oct 2021, 09:51I bought the Home Connecta Flexi 100GB data bundle on Tuesday 12October 2021 morning at just after 05:00 am
MM
Mafihle M's update14 Oct 2021, 09:51
Reviewer Update
I bought the Home Connecta Flexi 100GB data bundle on Tuesday 12October 2021 morning at just after 05:00 am
Cell C's replyOfficial
14 Oct 2021, 10:43Noted.
^PN
^PN
Best regards,
Cell C's reply14 Oct 2021, 10:43
Official
Noted.
^PN
^PN
Best regards,
MM
Mafihle M's updateReviewer Update
14 Oct 2021, 11:00I have just been allocated a case number of case number *** now via email .
I also contacted FNB to hear from their side.
Payment refer number from FNB is VODSMQ5CGTTH of amount R199.
I was advised to pass Authorization number 218726 as after 48 hours money is not reflecting from your side yet for cell C to pull it through. I have also noticed the payment platform on CellC app is Payfast.
I also contacted FNB to hear from their side.
Payment refer number from FNB is VODSMQ5CGTTH of amount R199.
I was advised to pass Authorization number 218726 as after 48 hours money is not reflecting from your side yet for cell C to pull it through. I have also noticed the payment platform on CellC app is Payfast.
MM
Mafihle M's update14 Oct 2021, 11:00
Reviewer Update
I have just been allocated a case number of case number *** now via email .
I also contacted FNB to hear from their side.
Payment refer number from FNB is VODSMQ5CGTTH of amount R199.
I was advised to pass Authorization number 218726 as after 48 hours money is not reflecting from your side yet for cell C to pull it through. I have also noticed the payment platform on CellC app is Payfast.
I also contacted FNB to hear from their side.
Payment refer number from FNB is VODSMQ5CGTTH of amount R199.
I was advised to pass Authorization number 218726 as after 48 hours money is not reflecting from your side yet for cell C to pull it through. I have also noticed the payment platform on CellC app is Payfast.
Cell C's replyOfficial
14 Oct 2021, 11:27We have rep**** to your tweet and have forwarded this matter for assistance.
^PN
^PN
Best regards,
Cell C's reply14 Oct 2021, 11:27
Official
We have rep**** to your tweet and have forwarded this matter for assistance.
^PN
^PN
Best regards,
MM
Mafihle M's updateReviewer Update
20 Oct 2021, 21:00I have yet to receive my data or a refund of the money I paid to you for that data even after providing everything you requested about my transaction on your app its disgusting yet you to go silent to this day
Do you really spent all that advertising money to convince us to Switch to CellC just to ***** from us to reach your revenue and profit targets ?
Just Render the service I paid for or refund me my money back
Do you really spent all that advertising money to convince us to Switch to CellC just to ***** from us to reach your revenue and profit targets ?
Just Render the service I paid for or refund me my money back
MM
Mafihle M's update20 Oct 2021, 21:00
Reviewer Update
I have yet to receive my data or a refund of the money I paid to you for that data even after providing everything you requested about my transaction on your app its disgusting yet you to go silent to this day
Do you really spent all that advertising money to convince us to Switch to CellC just to ***** from us to reach your revenue and profit targets ?
Just Render the service I paid for or refund me my money back
Do you really spent all that advertising money to convince us to Switch to CellC just to ***** from us to reach your revenue and profit targets ?
Just Render the service I paid for or refund me my money back