MP
Markus P
1 reviews | Active since Nov 2020
07 Dec 2020, 17:36
Flag status on my account... Tsek
So I wanted to do a upgrade in store today only to find out my account is flagged. I phoned your head office which confirmed all payments were received to date but apparently in September there were a late payment. I have checked my payments and all were made before month end. So now you want to treat me like a child, your loyal paying customer, by putting me in a penalty box for 3 months before I can upgrade?? If I don't get ******* customer service from you then I have to deal with this. Let me give you a flag status, come January I will give you notice to close both my upgrades.
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Replies (2)
Cell C's replyOfficial
07 Dec 2020, 17:54Good Day Mr. Prinsloo
Please accept our sincere apologies for the unpleasant service experienced.
One of our Social Media Consultants will contact you and assist.
^NZ
Please accept our sincere apologies for the unpleasant service experienced.
One of our Social Media Consultants will contact you and assist.
^NZ
Cell C's reply07 Dec 2020, 17:54
Official
Good Day Mr. Prinsloo
Please accept our sincere apologies for the unpleasant service experienced.
One of our Social Media Consultants will contact you and assist.
^NZ
Please accept our sincere apologies for the unpleasant service experienced.
One of our Social Media Consultants will contact you and assist.
^NZ
MP
Markus P's updateReviewer Update
07 Dec 2020, 18:21When I spoke to the lady today, why can't she hear I am not happy and make a plan to keep me happy. This is now my 3rd post here to get someone to give me proper attention. The 2nd time someone phoned me and still the problem is left unattended. There is 2 things I require to have this all sorted. The flag status removed and I want the Samsung tab A7 at your black Friday promotion. All this nonsense has caused me to loose out.
MP
Markus P's update07 Dec 2020, 18:21
Reviewer Update
When I spoke to the lady today, why can't she hear I am not happy and make a plan to keep me happy. This is now my 3rd post here to get someone to give me proper attention. The 2nd time someone phoned me and still the problem is left unattended. There is 2 things I require to have this all sorted. The flag status removed and I want the Samsung tab A7 at your black Friday promotion. All this nonsense has caused me to loose out.