1 reviews | Active since Oct 2016
Fixing of an LCD Screen for almost 2 months now
<p>My phone was send in for repairs at Cell C and is insured by Csurance. Csurance received the quote amount of R1315.65 from Cell C Repairs which they now don't come back to me on. I've been phoning their Csurance department where u hold on for more than half an answer to be help and eventually when they answer they put me on hold and never comes back to me. Agents I've spoken to by Csurance is Nancy, Kurt as well as Lebo by the Repairs department. I'm waiting on you guys to send me my access amount that I must pay to fix my Samsung J2, ***. Is that so hard to do!!!</p>
We are in receipt of your complaint and apologise for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
We are in receipt of your complaint and apologise for the inconvenience caused. One of our team members will contact you and assist.
Regards
Cell C | PN
Nelly confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Nelly confirmed that she has contacted you and provided interim feedback.
Regards
Cell C | PN
Good day
Still waiting on Nelly to come back to me with feedback from C-Surance. She was suppose to contact me before 10am this morning, but I'm still waiting on the call.
Thank you
Good day
Still waiting on Nelly to come back to me with feedback from C-Surance. She was suppose to contact me before 10am this morning, but I'm still waiting on the call.
Thank you
Good day
Still waiting on Nelly to come back to me with feedback from C-Surance. She was suppose to contact me before 10am this morning, but I'm still waiting on the call.
Thank you
Good day
Still waiting on Nelly to come back to me with feedback from C-Surance. She was suppose to contact me before 10am this morning, but I'm still waiting on the call.
Thank you
Good afternoon
I'm still waiting for an answer from the person Nelly ********** ) that's handling my query. Another week has past by and I'm still in the same position as I where when I listed my first complain. Empty promises is all I see. I'm really very disappointed in your service as Company that's suppose to look after your Customers.
Good afternoon
I'm still waiting for an answer from the person Nelly ********** ) that's handling my query. Another week has past by and I'm still in the same position as I where when I listed my first complain. Empty promises is all I see. I'm really very disappointed in your service as Company that's suppose to look after your Customers.
Thank you for posting to us.
A follow up request has been sent to Nelly and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
A follow up request has been sent to Nelly and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good day
It's a very sad day for me a a Cell C customer for many years to put my complains on Hello Peter as it cannot be resolved. I am still awaiting a reply since as per your feedback given on the last reply on the 9th November 2016 five days ago no follow up was done with me yet and my first complaint was logged on the 29th October 2016. Please reply urgently as I don't know what else to do anymore. Eish!!!
Good day
It's a very sad day for me a a Cell C customer for many years to put my complains on Hello Peter as it cannot be resolved. I am still awaiting a reply since as per your feedback given on the last reply on the 9th November 2016 five days ago no follow up was done with me yet and my first complaint was logged on the 29th October 2016. Please reply urgently as I don't know what else to do anymore. Eish!!!
This matter is now long outstanding and your people is not keeping by their word when it comes to follow ups and replies. You have gone from Poor to Bad Customer Service. I can't believe it!!!
This matter is now long outstanding and your people is not keeping by their word when it comes to follow ups and replies. You have gone from Poor to Bad Customer Service. I can't believe it!!!
Good mornings Cell C
It looks to me that you people are not interested in my case anymore. Can you please send my handset back to me ASAP from your repairs department and I will not be renewing my contract with people that don't have my interest at heart. I'm going to port to a new network ASAP
Thank you for your services for all these years.
Good mornings Cell C
It looks to me that you people are not interested in my case anymore. Can you please send my handset back to me ASAP from your repairs department and I will not be renewing my contract with people that don't have my interest at heart. I'm going to port to a new network ASAP
Thank you for your services for all these years.
Good morning
Can somebody please advise me how long the matter of getting a usage report in Csurance department is still going to take to give me a quote on my access amount for my handset Samsung J2. I have spoken to Nelly who handled this case but didn't from your complains department on Hello Peter. I have also spoken to Kurt in your repairs department who escalated this matter to his supervisors but they could not assist either. Who else can I speak to to get my matter resolve please.
Can you contact me urgently on ********** 447.
Thank you in advance
Good morning
Can somebody please advise me how long the matter of getting a usage report in Csurance department is still going to take to give me a quote on my access amount for my handset Samsung J2. I have spoken to Nelly who handled this case but didn't from your complains department on Hello Peter. I have also spoken to Kurt in your repairs department who escalated this matter to his supervisors but they could not assist either. Who else can I speak to to get my matter resolve please.
Can you contact me urgently on ********** 447.
Thank you in advance
Good morning Katlego Dlamini
I'm still waiting for you to come back to me with your 2nd usage report from The phones dual sim form C-Surance as you have advise me on Teusday morning all of this will be sorted out in the afternoon and you'll give me a call with an answer to tell me how much I must access fee I must pay on my J2 Samsung device for the LCD repairs.
Please get on contact with me on: ********** 447 ASAP. You people are stessing me out as the holidays is already starting and I'm still without any answer.
thank you in advance
Good morning Katlego Dlamini
I'm still waiting for you to come back to me with your 2nd usage report from The phones dual sim form C-Surance as you have advise me on Teusday morning all of this will be sorted out in the afternoon and you'll give me a call with an answer to tell me how much I must access fee I must pay on my J2 Samsung device for the LCD repairs.
Please get on contact with me on: ********** 447 ASAP. You people are stessing me out as the holidays is already starting and I'm still without any answer.
thank you in advance