sB
surette B
1 reviews | Active since May 2015
27 Nov 2017, 11:10
FIX YOU ****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am in ****ing tears... again!!!
I had a complaint 23 days ago... and you "sorted" it out I had it on Hello Peter: Ref : G A T V O L!!!!!
NOW I received a sms... im in arrears with R296.21 because some ****hole changed my payment dates.... and now my service will A-****ING-GAIN been suspended!!!! I am honestly so over Cell C's *** service!! I can not believe i have been so loyal for 10 years and have to end up with this amount of ***!
I will make sure the whole world knows how *** you are!!!!
I WILL NOT PAY YOUR ****ING MISTAKE!!!!!!!!!!!!! I AM CANCELING MY CONTRACT!!!!!
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Replies (3)0
Replies (3)sB
surette B's updateReviewer Update
27 Nov 2017, 11:14G A T V O L !!!!!!!!!!!!
Oky... here is my story.... again... for the LITERAL 13th time... As i am currently typing here, Im holding for Cell C Legal department for the last 59:53 minutes to try solve my problem... (The previous time i held on for 40min, and got cut off!!!) I have been a Cell C client for more than 10 years!! And have been paying my Top-Up contract EVERY month on the VERY 1st of EVERY month, EVER SINCE i have had this contract. Now last month they suspended my services, I phoned in to fine out what is going on, only to find Cell C made a mistake, and they reconnected. on 26 October 2017 I received a SMS " Your Cell C account is still in arrears. Your service will be suspended today.Cell C" I immediately phoned to find out what is going on ...again... I explained it all to the the lady on the other end, she then said my service will not be suspended as i am not in arrears and that they sent out bulk messages, so i might have gotten the wrong SMS... true as nuts as soon as i put the phone down, MY SERVICE WAS SUSPENDED!!!!!!!!!!!!!!! I HAD TO PHONE AGAIN to get reconnected. And ever after that call...nothing happened.. now im on my 3rd call for the day to reconnect my phone... EVENTUALLY a nice lady gets me as a caller, and she tries to actually assist me, switches back my phone and she escalated my problem to the accounts/billing department. I am apparently behind on my account with R335.00 I wanted to know for what, now here the interesting part... The lady helping me now says it is because I have missed 2 payments in 2015!!!!!!! WHAT BS IS THIS???!!! Then i refuse to pay it as it is 2 years ago, and has no relevance to NOW, and Also wanted to know why NO ONE ever picked it up?? ( I was behind as i just upgraded and had a new installment but by the 3rd month of the new contract i paid it all up to date, and have proof of it!!) The lady said she will investigate furthermore due to me refusing to pay. I then receive a call back... "Your behind on your account because the payments dates changed" (WHAT DOES THIS MEAN TO ME???) I have been paying my Account the 1st of EVERY MONTH for the past 10 YEARS!!! Why should this now effect me???????? Again I refused to pay, as this is NOT my problem... I have spoken to over 10 people and told my story to over 10 people to try and sort out my account... NO LUC****!!!!!!!! And now I cant upgrade as they needed to re-score me, but couldn't do that either because now im handed over to the LEGAL department... *&%$ knows WHY????????? I am due for an upgrade on the 11 November 2017 but i will unfortunately be cancelling my loyalty to Cell C, if this is the poor service people get after being a loyal customer for so long, I honestly don't know... And i also don't understand for a top up with cell C its R899.99 per month and with Vodacom for a top up it is R649 pm ??? Cant seem to get that!! I AM VERY DISGUSTED WITH CELL C. I CAN NOT EVEN START TO TELL YOU HOW MUCH TIME I HAVE WASTED TRYING TO FIX YOUR ****-UP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My lawyer will now take this matter to the small claims court. Regards Surette
Official business reply
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
sB
surette B's update27 Nov 2017, 11:14
Reviewer Update
G A T V O L !!!!!!!!!!!!
Oky... here is my story.... again... for the LITERAL 13th time... As i am currently typing here, Im holding for Cell C Legal department for the last 59:53 minutes to try solve my problem... (The previous time i held on for 40min, and got cut off!!!) I have been a Cell C client for more than 10 years!! And have been paying my Top-Up contract EVERY month on the VERY 1st of EVERY month, EVER SINCE i have had this contract. Now last month they suspended my services, I phoned in to fine out what is going on, only to find Cell C made a mistake, and they reconnected. on 26 October 2017 I received a SMS " Your Cell C account is still in arrears. Your service will be suspended today.Cell C" I immediately phoned to find out what is going on ...again... I explained it all to the the lady on the other end, she then said my service will not be suspended as i am not in arrears and that they sent out bulk messages, so i might have gotten the wrong SMS... true as nuts as soon as i put the phone down, MY SERVICE WAS SUSPENDED!!!!!!!!!!!!!!! I HAD TO PHONE AGAIN to get reconnected. And ever after that call...nothing happened.. now im on my 3rd call for the day to reconnect my phone... EVENTUALLY a nice lady gets me as a caller, and she tries to actually assist me, switches back my phone and she escalated my problem to the accounts/billing department. I am apparently behind on my account with R335.00 I wanted to know for what, now here the interesting part... The lady helping me now says it is because I have missed 2 payments in 2015!!!!!!! WHAT BS IS THIS???!!! Then i refuse to pay it as it is 2 years ago, and has no relevance to NOW, and Also wanted to know why NO ONE ever picked it up?? ( I was behind as i just upgraded and had a new installment but by the 3rd month of the new contract i paid it all up to date, and have proof of it!!) The lady said she will investigate furthermore due to me refusing to pay. I then receive a call back... "Your behind on your account because the payments dates changed" (WHAT DOES THIS MEAN TO ME???) I have been paying my Account the 1st of EVERY MONTH for the past 10 YEARS!!! Why should this now effect me???????? Again I refused to pay, as this is NOT my problem... I have spoken to over 10 people and told my story to over 10 people to try and sort out my account... NO LUC****!!!!!!!! And now I cant upgrade as they needed to re-score me, but couldn't do that either because now im handed over to the LEGAL department... *&%$ knows WHY????????? I am due for an upgrade on the 11 November 2017 but i will unfortunately be cancelling my loyalty to Cell C, if this is the poor service people get after being a loyal customer for so long, I honestly don't know... And i also don't understand for a top up with cell C its R899.99 per month and with Vodacom for a top up it is R649 pm ??? Cant seem to get that!! I AM VERY DISGUSTED WITH CELL C. I CAN NOT EVEN START TO TELL YOU HOW MUCH TIME I HAVE WASTED TRYING TO FIX YOUR ****-UP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My lawyer will now take this matter to the small claims court. Regards Surette
Official business reply
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
sB
surette B's updateReviewer Update
27 Nov 2017, 11:15All you ever ****ing do is acknowledge a complaint... never attend to it!!!!!!
sB
surette B's update27 Nov 2017, 11:15
Reviewer Update
All you ever ****ing do is acknowledge a complaint... never attend to it!!!!!!
Cell C's replyOfficial
27 Nov 2017, 11:46Good morning Surette
When we received your review on this platform, we acknowledged it with the aim of rectifying and resolving the matter amicably as we do for all our customers.
A team member checked your record and confirmed that your account is up to date, you advised that you have been trying to upgrade your contract and you were declined because of your credit scoring. The team member then advised getting someone who can assist with the scoring in the interim.
However, when the team member called, you advised that you were contacted and have decided to upgrade at the store.
We'll get someone to attend to this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply27 Nov 2017, 11:46
Official
Good morning Surette
When we received your review on this platform, we acknowledged it with the aim of rectifying and resolving the matter amicably as we do for all our customers.
A team member checked your record and confirmed that your account is up to date, you advised that you have been trying to upgrade your contract and you were declined because of your credit scoring. The team member then advised getting someone who can assist with the scoring in the interim.
However, when the team member called, you advised that you were contacted and have decided to upgrade at the store.
We'll get someone to attend to this matter.
Regards
Cell C | PN
Best regards,