First place of worst services goes to CELLC. EVERYONE away from Cellc.

Hi Everyone I am totally frustrated with Cellc. Had over 10 contracts with CellC being with Cellc for the past 12years Taken out a month to month plan last year without a device. Last week I called in to upgrade and get a new phone and I was told it's no long a month to month plan and it's a contract and I need to pay the whole contract fee for the balance of the duration if I want to upgrade. Being on the phone with over 20 different agents, everyone of them is so eager to find out what I need help with Then I'm on hold for 20 minute with each agent and the call drops. Agent totally refuses to get a manager on my request. I even went into the cellc store and the staff at the store was so frustrated with the call centre cos they basically don't want to assist me. Is this the way Cellc provides services to loyal customers?

On friday I spoken to Kolewi from upgrades, she told me that retentions needs to amend the months on my contract and then an upgrade can be done and there's no need for me to pay when there's no device contract taken out. She told me that I need to call Retentions dept. On Saturday I received a call from Nimrod who is a manager at Cellc. He told me due to me being with Cellc for many years he will will amend the months as a goodwill for being with Cellc for over 12 years and he will be calling me on Monday evening However Monday passed and still haven't received any call for the manager

How or who can I go to for help cos I'm at a point where I want to end all ties with Cellc and change my service provider.

This is extremely frustrating to know that this is the type of service Cellc provides to customers. Utterly ridiculous and disappointing.