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1 reviews | Active since Jan 2017

03 Dec 2021, 13:21

FIRST PLACE FOR ***********, PATHETIC CUSTOMER SERVICE.

In my review earlier this week I complained about the pathetic customer service and didn't think it was possible to get any worse. Well...guess what.....IT DID!!!!!! I have been trying since a week ago to upgrade to one of their Black Friday specials, which apparently expirese today. After being given all kinds of BS excuses I was finally informed that my credit score was apparently declined but they could not provide a reason why. After many phone calls and unsuccessful attempts to reach ITC to resolve this matter I had my attorney investigate the problem. He informed me that apparently some sindicate had attempted to get a credit loan against my late husband's name (deceased in 2019) BUT THAT MY CREDIT SCORE WAS COMPLETELY CLEAR. He immediately sent them a copy of the death certificate. How my credit score can be influeced by a *****ulant transaction in my late husband's name is also BEYOND MY COMPREHENSION.!!!!!! After conveying this to a manager named Micheal yesterday I was promised he would send an email to get this cleared and that turn around time for this was 4 hours. This was around 12 pm yesterday. Well, needless to say I am still waiting for Micheal to get back to me with a response and when I tried many, many times to get hold om him this morning I was told he was either in a "meeting" or on lunch or whatever. I also spoke to a Wendall this morning and was PROMISED I would be called back before 12 today. Again, needless to say, NOTHING HAPPENED. In one of my many phone calls to Cell C this past week I told the agent that I am considering taking my business elsewhere as a result of their pathetic cusomer service and was very politely informed that I should go ahead and do that. To say that I a frustrated is the UNDERSTATEMENT OF THE CENTURY. Could somebody at Cell C just do what they are being paid to do.....PROVIDE EFFICIENT CUSTOMER SERVICE.

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Replies (3)
Cell C
Cell C's reply03 Dec 2021, 15:23
Official
Hi Denise

Thank you for reaching out.

Our team will be in touch to assist.

^NH
's update03 Dec 2021, 18:11
Reviewer Update
So far the only assistance I have gotten was more excuses as to why I cannot take the contract I want. Now the BS with the credit score has finally been sorted I am told that the deal I want is "upfront" which in their book apparently means it is only for new contracts. This after I have been talking to the retentions department(to upgrad an existing contract) Since when does UPFRONT INDICATE IT'S ONLY FOR NEW CONTRACTS. In my dictionary is means you pay first then get the service. FFS CELL C stop making these pathetic, feeble excuses and honour your adverti*****ts.
's update06 Dec 2021, 14:45
Reviewer Update
AND THE SAGA CONTINUES..... my first call more than a week ago was to the UPGRADES DEPT. as I was wanting to upgrade my existing contract. After many, many pathetic excuses of why this cannot be done, and after I had to sort out a number of these excuses it was finally agreed that I could upgrade. One of the many people I spoke to was a manager named Micheal but for the last 2 days of last week Michael was just conveniently "not available" for a number of reasons. During one of the many calls, speaking to an agent in the UPGRADES DEPT I was informed that I could do the upgrade online. Just for the record, I recorded all these calls. I duly did the upgrade online and the money was immediately deducted from my bank account. Then I received emails about C-fibre and new lines etc and I was not sure what contract I had gotten. I called the UPGRADES DEPT again this morning to confirm what contract I had upgraded to as I DO NOT WANT A DATA CONTRACT. I finally managed to speak to Micheal again and was informed it was out of their hands, that I now had a new line not an upgrade. This BS. From the first call I was in contact with the UPGRADES DEPT, their agent advised me to do it online and now they want to pass the buck to another department. I DO NOT WANT A NEW LINE BUT AN UPGRADE AS REQUESTED FROM DAY 1.