RN
Reece N

1 reviews | Active since Aug 2020

10 Aug 2020, 22:52

First off I would like to say cellc has been the only service provider that I have ever had, I joined you guys back when I was in school and alot has changed from then, but the one thing that remained the same is THE PATHETIC SERVICE FROM CELLC, I have ha

First off I would like to say cellc has been the only service provider that I have ever had, I joined you guys back when I was in school and alot has changed from then, but the one thing that remained the same is THE PATHETIC SERVICE FROM CELLC, I have had enough, this is the last straw, over the years iv had many issues costing me time and money all due to incorrect information given by your consultants, I REGRET not LEAVING!!! now I find myself back in the same position, due to MISINFORMATION and MISLEADING I'm sitting with a bill for more than a R1000, which I WILL NOT PAY!!! I want a call From a SUPERVISOR/MANAGER not a agent, so I can further explain as CELLC IS NOT EVEN WORTH THE TIME IS TAKES TO WRITE THIS REVIEW, Hellopeter is just the start, if this is not resolved swiftly I will be taking legal action. I CAN'T EVEN EXPRESS IN WORDS HOW SICK I AM OF CELLC.

0
Replies (2)
Cell C
Cell C's reply11 Aug 2020, 07:21
Official
Good Morning Reece 

Thank you for making contact with Cell C regarding your account. 

The matter has been escalated and our team will be in touch to assist. 

^NS 
RN
Reece N's update12 Aug 2020, 07:59
Reviewer Update
A lady called on the 11/08/2020 at 3:50pm to assist, I told her I'm at work can she call me back after 5, she said her shift ends at 4pm, how can she call me at 3:50 if she finishes at 4pm, that's not ethical, nevertheless I told her call me 7am on the 12th, I waited at 7am but no call, she calls at 7:17 by this time I was getting dressed for work and missed the call, if a customer ask for a call at a specific time it needs to be at that time, I don't have time to sit and wait for a call for when it's convenient for you guys, a simple thing like a callback cant be done correctly I want a call on the 13th at 7:15am, I have to waste my time to speak to you guys who messed my account up in the first place. CELL C MAKES ME SICK