First COVID stole our beach holiday and then Cell C stole the rest ...

We installed Cell C Fibre to home in October and then upgraded to a faster line on 1 December. We went on holiday and linked our alarm with an app so that the alarm could be activated and deactivated remotely when the house sitter came to feed our pets.

During our holiday the app stopped working as our WiFi disappeared. Seeing that we could not remotely activate the alarm system anymore we had to cut our holiday short in fear of a break-in and no alarm being activated and thus no insurance payment.

We arrived home and reported the issue to Cell C Fibre on Saturday the 2nd of January. On Sunday, when we followed up with Cell C, they informed us that Vumatel had cancelled our service???? We were very surprised as we have no agreement with Vumatel, our contract is with Cell C. We asked for the proof of instruction received from Vumatel... we still have not received this from Cell C. Surprisingly Cell C never cancelled our debit order ... the account is active and billing is active but the service inactive???? Shouldn’t these be linked??

On Monday the 4th of January the issue was logged and they informed us it will take 24h to 48h working hours to fix the problem ... their problem! This is more than a week to fix a service that we are paying for and the cancellation of service was caused by them!

We can’t go the beach or park and should stay out of public places but now we don’t have any WiFi at home either due to no fault of our own! Very unhappy ... thank you Cell C for nothing!!!