CJ
Christine J
1 reviews | Active since Feb 2022
06 Dec 2024, 08:29
Financial Query
Cell C has been debiting me after I have sent proof of payment via WhatsAp and email yet they go ahead and rede it me. When I enquired about refunds for these fees they said it's not their responsibility. To top is I changed my banking details yet they debit my old account.. Cell C service has deteriorated at a fast rate. Competency is not a priority and their clients are not a priority. There are never Team leaders or managers around. I am VERY DISGRUNTLED. I do not have the cash flow to have lost more than R400 due to a Company's incomptency
Helpful (0)
Replies (2)0
Replies (2)CJ
Christine J's updateReviewer Update
06 Dec 2024, 09:14Thank you for your response I however would appreciate a refund for the 2nd time you debited me in November and December after I sent you the POP and this on suggestion of Kiley on WhatsApp. I understand the first fee but the 2nd one is unacceptable and I cannot afford this. Thank you
CJ
Christine J's update06 Dec 2024, 09:14
Reviewer Update
Thank you for your response I however would appreciate a refund for the 2nd time you debited me in November and December after I sent you the POP and this on suggestion of Kiley on WhatsApp. I understand the first fee but the 2nd one is unacceptable and I cannot afford this. Thank you
CJ
Christine J's updateReviewer Update
06 Dec 2024, 09:15I apologise for using this platform but it is the only way one gets a response from these Companies. They take our money but is never around to list to our side and sweeps us under the carpet. Service is not what it was....
CJ
Christine J's update06 Dec 2024, 09:15
Reviewer Update
I apologise for using this platform but it is the only way one gets a response from these Companies. They take our money but is never around to list to our side and sweeps us under the carpet. Service is not what it was....