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algene A

1 reviews | Active since Oct 2013

19 May 2016, 11:04

Fifth time taking in Blackberry Z3 for repairs

<p>Good day</p> <p> </p> <p>This is the fifth time i have had to take in my blackberry Z3 For Repairs, Nelly Mamotheti from Cell C Hello Peter called me the last time asking me what i needed i asked for a swop to a Huwaei Ascend 7 which she promised she will arrange but to my surprise when i went and collected the phone at Montana Cell C it was again the Z3 which i have now taken in for the fifth time yesterday. </p> <p> </p> <p> I dont think i've ever been so dissappointed and appauled by Cell C Very Very Very poor service and their staff making promises they cant keep, why lie to a customer when you could have just told No, Or I am unable to.</p> <p> </p> <p>This time round come hell or high water i want the huwaei Ascend 7 instead of Cell c sending me a unrepairable Z3 which keeps on giving problems</p> <p> </p> <p>Every time I am left stranded without a cell phone to use because of Cell C inmcompetence and unability to understand what their customers are going through.</p> <p> </p> <p>Cell C has no empathy or sympathy</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Algene Anderson</p> <p> </p> <p>***</p> <p> </p> <p> </p> <p> </p>

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Replies (6)
Cell C
Cell C's reply19 May 2016, 12:32
Official

We will ensure that this matter is sorted amicably. Do expect communication. Apologies for the incovenience caused.

Regards

Cell C | PN

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algene A's update20 May 2016, 10:46
Reviewer Update
Still awaiting a reply from Cell C
aA
algene A's update20 May 2016, 10:46
Reviewer Update
Still awaiting a reply from Cell C
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algene A's update23 May 2016, 06:24
Reviewer Update
Still awaiting Reply from Cell C !!!
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algene A's update23 May 2016, 09:57
Reviewer Update
I have taken in my phone for repairs to Cell C Kolonnade Pretoria on the evening of 17 May 2016 but still it has not been booked in or sent in for repairs.
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algene A's update24 May 2016, 10:09
Reviewer Update
Still awaiting a reply from Cell C today 24 May 2016.