DP
Daniel P
1 reviews | Active since Mar 2021
03 Mar 2021, 10:50
Fibre upgrade not being attended to
I have been trying since 25 February to upgrade my fibre line from 50MB/S to 200MB/S. I was promised that this would have been done from 1 March. To no surprise, this was not done. After several calls and holding on for 20 minutes+, I was told that it was escalated. This has still not been activated and they keep on telling my that the admin department does not respond and there is no way of getting hold of them. I am so sick of excuses and non existent service. The manager is also always on a call when I ask to speak to him.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
03 Mar 2021, 11:55Hi Daniel
Thank you for contacting Cell C.
Please confirm whether you've completed an upgrade form and which email address it was sent to.
^MM
Thank you for contacting Cell C.
Please confirm whether you've completed an upgrade form and which email address it was sent to.
^MM
Cell C's reply03 Mar 2021, 11:55
Official
Hi Daniel
Thank you for contacting Cell C.
Please confirm whether you've completed an upgrade form and which email address it was sent to.
^MM
Thank you for contacting Cell C.
Please confirm whether you've completed an upgrade form and which email address it was sent to.
^MM
DP
Daniel P's updateReviewer Update
03 Mar 2021, 12:01I contacted CellC fibre sales on 25 February 2021 on tel. number *** and was advised that it could be done over the phone and that it would be actioned by 1 March 2021. The following ticket number (CF184078) was supp**** which was added to this complaint. At NO stage was I informed (counting 8 phone calls) that a form had to be completed, and I have recordings of all the phone calls made. I want to know by when this will be actioned, failing to do so, I will cancel my fibre line and approach another fibre company which will actually deliver a service to me as a PAYING customer. Surely you have access to your call recordings linked to my cellphone number?
DP
Daniel P's update03 Mar 2021, 12:01
Reviewer Update
I contacted CellC fibre sales on 25 February 2021 on tel. number *** and was advised that it could be done over the phone and that it would be actioned by 1 March 2021. The following ticket number (CF184078) was supp**** which was added to this complaint. At NO stage was I informed (counting 8 phone calls) that a form had to be completed, and I have recordings of all the phone calls made. I want to know by when this will be actioned, failing to do so, I will cancel my fibre line and approach another fibre company which will actually deliver a service to me as a PAYING customer. Surely you have access to your call recordings linked to my cellphone number?