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wiseman M

1 reviews | Active since Jun 2016

28 Aug 2018, 16:08

Fibre to the home service is soo Sh*t

Cell c fibre to the home service is the worst experience I've ever gone through from any service provider of any kind! Including home affairs! I spoke with a sales agent and signed for fibre on the 12th of July. I still don't have Interne (it's 28 October ). These people or whoever is running this project is just wasting loads of money on advertising but not delivering anything! Mind that I already have a fibre line connected to my home! All they had to do was deliver a simple router! Worst service ever! Please dodge this offer they claim is the best, at this rate i'll have internet by 2050.

Time to move on. What a waste of my time

0
Replies (5)
Cell C
Cell C's reply29 Aug 2018, 07:11
Official

Good morning Wiseman

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply30 Aug 2018, 12:38
Official

Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply04 Sept 2018, 14:45
Official

Maropeng confirmed that he contacted you and advised that Fibre is handling the matter.

Regards

Cell C |PN

wM
wiseman M's update10 Sept 2018, 06:36
Reviewer Update
I still don't have internet. Its been over 10 days since I was contacted.. You guys aren't serious. You just frustrated me further
Cell C
Cell C's reply10 Sept 2018, 08:05
Official

Good morning Wiseman

We have forwarded your feedback for further assistance.

Regards

Cell C | PN