CF
Charl F
1 reviews | Active since May 2019
10 May 2021, 15:26
Fibre speed change not being done
I have changed my fibre line speed from 1 May 2021 from 100Mbps to 200Mbps. After that request, my line was down for 3 days. After getting back online, my line was still on 100Mbps. It has now been 10 days and there is no sign of the issue being sorted out. Reference number is CF192916
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
10 May 2021, 15:45Good day Charl
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect our call.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect our call.
^YM
Cell C's reply10 May 2021, 15:45
Official
Good day Charl
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect our call.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect our call.
^YM
Cell C's replyOfficial
10 May 2021, 15:53Good day
Thank you for contacting Cell C.
We have received your review regarding your Speeds. We have forwarded your query to our C-Fibre Department.
Kindly await our call.
^NZ
Thank you for contacting Cell C.
We have received your review regarding your Speeds. We have forwarded your query to our C-Fibre Department.
Kindly await our call.
^NZ
Cell C's reply10 May 2021, 15:53
Official
Good day
Thank you for contacting Cell C.
We have received your review regarding your Speeds. We have forwarded your query to our C-Fibre Department.
Kindly await our call.
^NZ
Thank you for contacting Cell C.
We have received your review regarding your Speeds. We have forwarded your query to our C-Fibre Department.
Kindly await our call.
^NZ
CF
Charl F's updateReviewer Update
11 May 2021, 08:27Good day. I have received an invoice today for 200Mbps and it's still not on that speed
CF
Charl F's update11 May 2021, 08:27
Reviewer Update
Good day. I have received an invoice today for 200Mbps and it's still not on that speed
Cell C's replyOfficial
11 May 2021, 15:13Hi Charl
Please elaborate.
^MP
Please elaborate.
^MP
Cell C's reply11 May 2021, 15:13
Official
Hi Charl
Please elaborate.
^MP
Please elaborate.
^MP
CF
Charl F's updateReviewer Update
11 May 2021, 15:15I have received an invoice today for 200Mbps package but I'm only getting 100Mbps
CF
Charl F's update11 May 2021, 15:15
Reviewer Update
I have received an invoice today for 200Mbps package but I'm only getting 100Mbps
Cell C's replyOfficial
11 May 2021, 16:30How long has this been going on?
^MP
^MP
Cell C's reply11 May 2021, 16:30
Official
How long has this been going on?
^MP
^MP
CF
Charl F's updateReviewer Update
13 May 2021, 15:47Good day. The issue is still not been resolved. I'm still getting 100Mbps and not 200Mbps. It's been 13 days now
CF
Charl F's update13 May 2021, 15:47
Reviewer Update
Good day. The issue is still not been resolved. I'm still getting 100Mbps and not 200Mbps. It's been 13 days now
CF
Charl F's updateReviewer Update
13 May 2021, 16:44Speed has just been corrected
CF
Charl F's update13 May 2021, 16:44
Reviewer Update
Speed has just been corrected
Cell C's replyOfficial
13 May 2021, 19:55Noted.
^PN
^PN
Cell C's reply13 May 2021, 19:55
Official
Noted.
^PN
^PN