Fibre service

So I joined cell C fibre about 6/7 months ago and I was very happy with there service getting me set up in the beginning. Since then my fibre has go down it has now almost been 2 weeks of time calling in to be told , they can’t find my account or it looks like it hasn’t been activated, they tell you that have “escalated” the matter and it should be shovels in 24-48 hours and it’s now almost 2 weeks later and nothing and they will call you back in 10 min to never hear from them again, Is there anyone that knows of a faster way around this ?? Because after the service I have received I have lost all hope in cell c