Fibre ****

I have sent the following email to Cell C management:

I didn't have your email address so I couldn't cc you:

Dear Cell C

I as a customer would like to complain about your services. I have always been a loyal and supportive customer, I have been recommending your fibre services to almost everyone I know.

However when I signed up for Cell C fibre, I was told that I would receive the following services:

1. Free installation 2. Free router 3. Uncapped fibre 4. 20mb up and 20mb down 5. A personal representative that I can call 24/7 if I have any queries or concerns.

Up until June I was very happy, but when my personal representative stops responding to messages and emails bounce back It raises some concerns.

I have been paying for a service that was either temporary (which I was not informed about) when I signed up, or simply just a way of luring customers in.

I called the Cell C call centre, and was told by Gareth Murrays team leader and the manager that they won't speak to me and that I need to phone into the call center if I have a problem... which is not what I signed up for.

I would like management to call me back because I am not the only client this has happened to. Everyone who has signed up because of my recommendations have lost their personal representatives as well.

If I don't receive a new personal representative (which I am paying for), I will be moving on to a new service provider, as well inform all my other friends that have signed up to move on to other providers.

Regards Samantha Eilenberg