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MC
Merylyn C

1 reviews | Active since Feb 2017

06 Jul 2020, 20:28

Fibre price increase after 5 months

i have sent an email on the 29th of June and have had no response to date. There is suddenly an increase in the fibre plan that i took in February 2020. I was told the amount will be fixed for two years when i initially took the deal. This is not on, how do they expect people to pay an increase of R130 more when it hasnt even been a year yet!

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Replies (5)
Cell C
Cell C's reply06 Jul 2020, 21:33
Official
Good Evening Merylyn 

Thank you for making contact with Cell C regarding your fibre account. 

The matter has been escalated accordingly and feedback will be provided. 

^NS
Cell C
Cell C's reply07 Jul 2020, 15:40
Official
Hi Merylyn 

Our team has tried getting in touch with you, with no success. Please send us your alternative number of contact.

^MM

MC
Merylyn C's update07 Jul 2020, 15:57
Reviewer Update
Hi , i have responed to the email, please call now i am awaiting.
MC
Merylyn C's update07 Jul 2020, 17:29
Reviewer Update
Just got a call from Cell C, i spoke to Lerato, she cannot explain to me why my fibre plan has increased from R899 to R1049 when i got the sms the increase was supposed to be R950. And she cannot explain why the increase is justified because Openserve provides my line via cell c, she muted my call while i was trying to explain this. Pathetic service i have been a customer for a number of years and didnt expect this. When Andile called me and made this offer he was very certain that the value i will be paying will be fixed for 12 months.
MC
Merylyn C's update07 Jul 2020, 17:31
Reviewer Update
I would like recordings of my intial conversation with Andile when i took this contract.