FB
Frederick B
1 reviews | Active since Dec 2015
24 Jan 2020, 16:35
Fibre payment
So Yes me again . So I paid Cell c Fibre over a week ago from my credit card . Still not active as they keep on saying the problem is at my bank but the money left my bank so problem is with them. They keep on saying the proof of payment I send is not sufficient . (Though its a bank statement) Also they keep on saying they don't see the mail when I CC my self or my wife we get the mail with all attachments.
They never call me back even if they say it will be 15 min . so they will delete there recordings . So now I need assistance I will go to another fibre provider I need my money back from Cell c so if there is someone that can help I need assistance .
Ticket # [CF107347] this is what they send with their mail. I use proof of payment of my id and the ticked nr and yet they cant see the mail.
Have a lovely day.
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Cell C's replyOfficial
24 Jan 2020, 19:09Good Day Frederick
Thank you for making contact with Cell C regarding your fibre account.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. We are doing a follow up on the matter.
^NS
Thank you for making contact with Cell C regarding your fibre account.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. We are doing a follow up on the matter.
^NS
Best regards,
Cell C's reply24 Jan 2020, 19:09
Official
Good Day Frederick
Thank you for making contact with Cell C regarding your fibre account.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. We are doing a follow up on the matter.
^NS
Thank you for making contact with Cell C regarding your fibre account.
On behalf of Cell C we want to extend our sincerest apologies for the negative experience that you had with our customer service. We are doing a follow up on the matter.
^NS
Best regards,