Fibre Order Nightmare

Ordered Cell C fibre online on 8 November, line already installed merely switching ISPs. Ever since then I have been going from pillar to post, having to re-explain that I do not need installation done, that yes the area is live which is why I already have a CPE, confirming that I placed an Openserve order not Vumatel as they erroneously captured and have since not corrected, while each time having to do the follow ups. Meanwhile of course the first month's fees have already gone of my account. Cell C, do you not want to take on new customers? If this is the service before I am even active on your network, I can only imagine how queries are resolved when the internet is down!