Fibre not activated

I have moved my fibre from one address to another and I have filled all the forms and fibre was installed on monday 30 Nov to the new address,I dont understand why its taking cell c more than 2 days just to create new billing account,I told them I work from home and I need internet,moving fibre from one place to another should be an automatic process especiaaly when I have indicated that I will still be using them as service provider,if this is not resolved today,I am movinf to another service provider,