FIBRE NIGHTMARE SINCE SEPTEMBER 2018

I requested Fibre to be installed wef 1 November 2018, as I still had Telkom Wifi until the end of October. Ignatius, the sales consultant, promised me we could do it immediately ie September and they would only activate the account on 1 November. He also advised that I would need to pay the account by EFT monthly, which I agreed to. They further promised 3 months free Black subscription if I selected the more expensive package i.e. 50MB/50MB.

Their technician came to install the equipment on 26 September and although I told him not to activate it, he did. I immediately contacted Ignatius and he promised it would be sorted.

Ever since then I have been fighting with Cell C. They charged me from 26 September, although they told me I wouldn't be. The promised to reverse the charge for October, yet they are still trying to charge me for it.

My upfront "deposit" payment that I made in September was to have been used for the first month due i.e. November. I then paid on 16 December for December and end of December for January. They then "*******ly" deducted the installment from my credit card on 28 December 2019. I did not give them permission to deduct from my credit card. I had this payment reversed by my bank and I cancelled my credit card, on the banks recommendation and had them reissue a new card so that future such payments would not go through.

I then queried my statement with Loreal of Fibre accounts on 6 March and she confirmed that my account was up to date, including the reversed payment that was done. She advised that my next amount due was at the end of April ie. now. The call reference number was ********** ********** 30.

This morning I received another sms saying that my credit card payment of R2218 was unsuccessful????? Firstly, again they've tried to *******ly deduct funds from my credit card and secondly they confirmed to me that I only owed R1109 for the month of May??

Also the promised free 3 month Black Subscription never happened!!! I queried for 3 months when I would receive the voucher I needed to activate the trail period and no one could tell me for 3 months!!! Eventually in the 4th month someone finally rep**** to say that the 3 months free subscription had expired!?!?!!? What a **** just to get people to get more expensive packages!!

I am extremely upset with Cell C. I have been a client of theirs ever since they came to South Africa and this is how they treat their customers.

I send email upon email. They never respond. I leave messages for people who never respond.

I am at my wits end. If this isn't resolved I am going to cancel this contract and really don't see why I should pay the pro rata amount for the equipment as it is not me that has not held up my side of the agreement, but Cell C!!!