Fibre Link down

I use cell c and metro fibre and I pay R719 monthly for this connection. Over the long weekend I lost 5 days of connection because I was told that I will be assisted in 3 business days. Just imagine, for this kind of a service? I work from home and had to make other arrangements till this could be resolved. Today again, my fibre is down. The first line support is very useless and metro fibre cannot even be reached telephonically. I report a link down and the first line support can’t do anything but to only give me a reference number. I want my refund because I cannot be paying for a service not rendered. Ref 158718