Fibre Line terminated in ERROR - no explanation.

I recieved a call from Vumatel, on 26 June 2025, to confirm if I was aware that that my C-Fibre services was to be terminated. I told them I was not aware of this and they advised me to contact C-Fibre. I contacted C-Fibre and they indicated that my account was up to date and that they will log a request to the relevant team to reverse the termination. My line was terminated on 30 June 2025. I contacted C-Fibre on 30 June and they informed me that it was an error and that they will escalate to have the line resinstated. They went on to debit me the same day. Vumatel contacted me on 01 July, stating that they have reinstated the line and that they are awaiting approval from C-Fibre!!! This occurs every few months and a person has to chase behind C-Fibre for resolution. If they are incapable of fulfilling their function as an SP, they should just inform their Clients!!! All they do is apologize, but DO NOT put a permanent solution in place. It is either that their systems are completely outdated or their staff are pathetically ***********...and by the sound of it, I don't think that they even know which is the issue!!!