Fibre Line still not released with VUMATEL!!!

On the 16th of February I posted a review of Cell C who is not releasing my fibre line with Vumatel in order to go over to a new ISP who can actually provide service

I received the following response

*snip* Good day Daniel

Thank you for bringing this to our attention.

We acknowledge your feedback and apologise for the negative experience.

We will endeavour to direct it appropriately. *snip*

I personally think they just respond to show that they responded, but nothing gets done to actually resolve the issue.

No wonder they have a TRUSTINDEX rating of 3.1 and is ranked 19th in Telecommunications.

I would be ashamed if I was the Customer Services Executive of Cell C, but I do not really think this person cares as they have enough subscribers, so my query does not really phase them.

I have also spoken to a person (Xabiso Ndumndum) who says he is a line manager. Not too sure if I can believe that he is a manager, but if the management of Cell C does not even have the urge or pride to assist a person in resolving their query, then you can expect the normal staff to behave the same as there is nobody who is setting an example.

They just keep on closing the calls as resolved, but it does not get resolved!!

I JUST WANT TO GET RID OF CELL C, SO CAN SOMEONE PLEASE ASSIST ME IN DOING SO AND STOP MAKING PROMISES!!!!!!!!!!!!!!