Fibre line is down and can't get it fixed after calling multiple times

It's been almost a week (since Oct 26) that my fibre Internet is not working and after five calls to support nobody solved the problem.

They promise to get back to me, schedule a time for me to be home, just to make me waste my time because nobody calls back. They open a case for investigation, but when I call back they cannot find the case, or if they do, they just say that nobody rep**** yet.

Now I just gave up and tried to cancel, but to cancel I need to send an e-mail. And guess what? Nobody answers the e-mail.

After having a bad time to transfer my address (https://www.hellopeter.com/cell-c/reviews/they-dont-transfer-fibre-internet-to-new-address- ********** ) when I paid during 42 DAYS for a service that I couldn't use, now I'm again paying for it without being able to use it.

In total this year I paid 47 DAYS without getting the service. They didn't offer to refund the invoice back then, and don't expect them to do it now. Can't recommend to anyone.