Fibre Disconnected

I have lost faith on Cell C the consultant i spoke with on Wednesday Morning told me that she will follow up with the consultant that was assigned to my query and that the reason why i was disconnected is because my payments have not been allocated. Later the same day i phoned because Fibre is a need to my household. The consultant that i spoke with again told me that the payment was not allocated. I asked if the consultant can escalate the matter the answer was the 24hours mentioned on your response. This is really bad service considering that i have been paying. The worse part is that you portal has me on R2600 + OWING yet the statement that was sent to me dated 17 January had an amount of R357+ . This is terrible and too much of an inconvinience. I dont want to hear about the 24hour turn around time because it is a lie. Your office is irresponsive with no sense of urgency for queries.