Fibre Cancellation

I decided to cancel my fibre line and gave the required notice. In this notice period I changed my mind however I'm not allowed to. I HAVE to cancel. Oh, I'm typing this complaint on my working fibre line.

They suggested I apply for a new contract and they will be happy to do the installation again. Also, I HAVE to get a new router even though there is nothing wrong with my existing one.

I wonder if they're going to get Vumatel to dig out my line and replace it with a new one?

Cell C, if I'm going to do this whole process again, why should stick with a company that does not seem to have a retentions department that actually tries to retain their customers?