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Theo B

1 reviews | Active since Dec 2012

08 Nov 2018, 10:58

Fibre but no Fibre!

Where to from here?

I did a Fibre order through Cell C Fibre and paid all fees necessary. The next step was Vumatel.

After confirming my installation date and receiving my installation approval email from Vumatel andconfirming my adress, Vumatel has now confirmed that I cant have any Fibre, after confirming that I can.

I want a response and a alternative from Vumatel and Cell C.

0
Replies (5)
Cell C
Cell C's reply08 Nov 2018, 11:12
Official
Good morning Theo

We will get one of our team members to follow up on this matter and provide clarity.

Regards
Cell C | PN
TB
Theo B's update09 Nov 2018, 10:52
Reviewer Update
Good Morning Cell C Thank you for the quick response, but its a day later now and I don't have any clarity or any options moving forward? Your feedback is highly appreciated.
Cell C
Cell C's reply12 Nov 2018, 11:22
Official
 Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying. 

Regards 
Cell C | PN 

Cell C
Cell C's reply12 Nov 2018, 14:44
Official
As per feedback, Lungile will follow up with C Fibre and assist.

Regards
Cell C | PN
TB
Theo B's update19 Nov 2018, 16:22
Reviewer Update
UPDATE: Thank you Cell C and Vumatel. Things have been sorted, I have an email stating that I will be receiving my Vumatel fibre connect on the 27th of November. My order number is VT-31 ********** 83. Thank you again and I cant wait!!