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Michael P

1 reviews | Active since Sept 2012

06 Jul 2018, 16:56

Fibre account linked to phantom ID Number. Impossible to resolve.

My existing fibre account was ported from to Cell C (without any agreement by myself) by my previous fibre provider in January 2018. Since then, I have been unable to open a single statement sent to me because the password for the statement is the ID Number linked to the account, which is not my ID number. After numerous attempts to resolve this, I have cancelled the account. Cell C is now demanding payment on the account. I have informed them that I will happily pay the account, as soon as they can convince me that it is my account, in the form of a statement that I can open with my ID Number or at least shows the account linked to my ID number. As with previous attempts to resolve this, I am being ignored. I imagine they will just hand me to a debt collection agency.

Through all of this, the speed of my 10MB line dropped from always showing between 9.9MB and 10.1MB on speedtest.net, to hovering around the 1MB mark.

Cell C's fibre offering and their admin, is a joke.

0
Replies (10)
Cell C
Cell C's reply07 Jul 2018, 07:20
Official

Good morning Michael

We have requested one of our team members to follow up on this matter and assist.

Do expect communication and be assured this will be sorted.

Regards

Cell C | PN

Cell C
Cell C's reply09 Jul 2018, 13:29
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

MP
Michael P's update12 Jul 2018, 11:40
Reviewer Update
Correct, Maropeng did get in contact with me, but all he was able to do was ask me for my ID number to attempt to find my account, which of course found no account. He said he would get the fibre team to look into this, and I have heard nothing back from Cell C since. I did receive a call from a collections agency this morning regarding this, so it appears I have been handed over, despite the account still not being linked to my ID number. Please, what do I need to do to get this account corrected? I am not trying to be difficult, but I cannot pay for an account that is linked to someone else's ID Number.
Cell C
Cell C's reply12 Jul 2018, 11:50
Official

We have escalated this matter for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jul 2018, 08:35
Official

Please be advised that Thabisile could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jul 2018, 08:44
Official

Thabisile could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jul 2018, 10:52
Official

Thabisile has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply19 Jul 2018, 11:40
Official

As per communication, kindly forward the document to Thabisile.

Regards

Cell C | PN

MP
Michael P's update20 Jul 2018, 13:27
Reviewer Update
I have sent the requested documentation to your fibre department. Please note that I received the following SMS on Tuesday: Mr/Mrs ***XX, we have no record of payment on your Cell C Acc yet, an urgent payment is requested immediately to avoid Legal Action. Call ********** 656/Chat at www.nudebtchat.co.za, Ref: ********* Please close this matter with the collection agency before this impacts my credit rating.
Cell C
Cell C's reply20 Jul 2018, 14:30
Official

Noted.

Regards

Cell C | PN