CL
Christo L
1 reviews | Active since Sept 2013
06 May 2019, 16:41
Fibre
Just tell me how to cancel my fibre please!! You started deducting almost R 100 a month more off my account out of the blue, and I just had it with your terrible service. I lodge an issue with your technical department and someone calls me 2 weeks later to ask if my issue was resolved? Are you kidding? I am now on hold for 13 minutes trying to figure out why you deducted more moeny off my account. Your service is useless, and I will be sure to mention this at the community fibre forum. Moving to a new area, I will DEFINITELY NOT use C Fibre again. I have given you guys enough chance. Always the same story. Throttling, not working, slow speeds...List goes on!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
07 May 2019, 07:36Good morning Christo
We have referred this matter to Fibre support for assistance. Apologies for the poor service you have experienced.
You will be contacted.
Regards
Cell C | PN
We have referred this matter to Fibre support for assistance. Apologies for the poor service you have experienced.
You will be contacted.
Regards
Cell C | PN
Best regards,
Cell C's reply07 May 2019, 07:36
Official
Good morning Christo
We have referred this matter to Fibre support for assistance. Apologies for the poor service you have experienced.
You will be contacted.
Regards
Cell C | PN
We have referred this matter to Fibre support for assistance. Apologies for the poor service you have experienced.
You will be contacted.
Regards
Cell C | PN
Best regards,
CL
Christo L's updateReviewer Update
03 Jun 2019, 10:27Nobody called me. I cancelled my Fibre account over the phone and today I discovered you took money off my account again! I call to find out why and you tell me that my cancellation had to be wrtten. Why did the person on the call centre confirm that my contract was cancelled then? Why did he not tell me it must be written?? I need someone too call me and reverse my debit order immediately.
CL
Christo L's update03 Jun 2019, 10:27
Reviewer Update
Nobody called me. I cancelled my Fibre account over the phone and today I discovered you took money off my account again! I call to find out why and you tell me that my cancellation had to be wrtten. Why did the person on the call centre confirm that my contract was cancelled then? Why did he not tell me it must be written?? I need someone too call me and reverse my debit order immediately.