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ZS
Zee S

1 reviews | Active since Mar 2012

19 Jul 2019, 12:51

Fiber more like ADSL

This ticket has been pending for months - 4 nights in a row my fiber is down from 11:00PM to about 4:00AM. CellC support will test this line around 10:00AM and give me a generic response to confirm my line is working. I took a drive to the fiber exchange last night ( be hold maintenance work being done ) , no communication at all from CellC or SADV. If someone out there knows how I can escalate this please contact me ***, I'm paying for a service but no delivery. Useless 2 year contract with 0 service delivery. Please see Hellopeter reviews before signing up with CellC. 21 June was the last contact CellC made with me -Please get someone competent to call me to resolve this issue.

0
Replies (3)
Cell C
Cell C's reply19 Jul 2019, 13:53
Official
Good afternoon Zeeshan

Kindly refer to Siyabonga's communication, please provide feedback as he advised.

Regards
Cell C | PN

Best regards,

ZS
Zee S's update25 Jul 2019, 00:15
Reviewer Update
Feedback provided . Fiber down once again at 12:04AM. Restored and experiencing high latency with 6MB download speeds . Jitter on the line sitting at 30. Kindly update once feedback received from SADV. If this cannot be resolved cancel my service and pick-up router . I’m not willing to pay for a service that’s unreliable .
ZS
Zee S's update25 Jul 2019, 11:57
Reviewer Update
SADV tecs came out to investigate , contractor used the incorrect connectors from day 1. Makes sense why I never had stable internet from go live. The issue still presists as they did not have a replacement connector. Pending ticket until the fiber connector is changed from Green to Blue. Can CellC give me a call regarding the few weeks of poor service cause I am not paying for that.