gT
godfrey T
1 reviews | Active since May 2014
09 Jun 2021, 07:02
Fiber Line Cancellation
I cancelled my Fiber line with cell c on April , they asked me to give them a 30 days notice of which i did. and here is my reference Ticket # [CF184726]. Till now my service has not been cancelled and when i called i am told that is because i have not confirm. i told more than 6 consultants the same thing to cancel but till today. I am not sure where to take this anymore , may be Ombudsman and NCR
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
09 Jun 2021, 08:09Hi Godfrey
We can confirm that we received your cancellation request in March 2021 however the contract was not cancelled as this would have been an early cancellation and a claw back fee would have been app****.
We have referred the query to our Support team to contact you and assist resolve the matter.
^MM
We can confirm that we received your cancellation request in March 2021 however the contract was not cancelled as this would have been an early cancellation and a claw back fee would have been app****.
We have referred the query to our Support team to contact you and assist resolve the matter.
^MM
Best regards,
Cell C's reply09 Jun 2021, 08:09
Official
Hi Godfrey
We can confirm that we received your cancellation request in March 2021 however the contract was not cancelled as this would have been an early cancellation and a claw back fee would have been app****.
We have referred the query to our Support team to contact you and assist resolve the matter.
^MM
We can confirm that we received your cancellation request in March 2021 however the contract was not cancelled as this would have been an early cancellation and a claw back fee would have been app****.
We have referred the query to our Support team to contact you and assist resolve the matter.
^MM
Best regards,