Fiber Line

I have had such bad service with Zoom Fiber, which was installed in another flat, so I just used it to save the schlep of a new installation. However, due to them wanting their own line, I decided to change to Cell C Fiber based on recommendations from many people. I contacted an agent who did most of the work for me; I just provided the required documents, and he handled everything. Today, after a few days, I called Cell C to check the progress with the installation of the line. However, they told me it was with the dreaded Zoom Fiber to install, and they were confused, thinking there is already a line put up , not understanding that it's a flat and I wanted my own line. The consultant was the friendliest person ever and very honest about the problem. After a week now with no installation, I called again and was transferred to Khorabo, who was actually the person dealing with my case. She was so helpful and called out times, dates, and meetings where she requested my case be sorted out. I am very impressed with Cell C's service, even though my fiber is still not installed, which is out of their hands. I only wish they did their own installation, which would have given them five stars for sure.