Fiber down again!!!! Disgusted customer

I too am working remotely and am Unable to do so as my fiber has been down since 12am last night.

I then found another email address on google and mailed them this morning at 10am and received no response. Not even a thank you for your mail. I pay these people R999 every month.

Below is my email sent to ***.

Hi

Can you kindly advise me why the fiber is slow again in wetton/Ottery- Cape Town. This is becoming a common problem. Last night it was off since 12pm. I can’t believe my service provider would put us through this during this time or allow Vumatel to do this.

This is probably the 3rd time I’m two weeks!!!! I need to work from home- it’s essential for my family and for our economy.

I am going to report this to the authorities/ the regulators-this is day light *******. Shame on you cell c! To be capitalizing on people during a pandemic.

If this problem happens one more time I am moving to another service provider and asking my entire neighborhood to move with me and sign a petition to have Vumatel removed or another fiber service put in place.

This is getting out of hand.

I await your response.

The account is in the name of ***x Id number: ************

Regards ,

Ziyaad Follentine ******