female agents are useless and not the most helpful bunch

WOW... cellc is on a roll of being absolutely useless ... my billing format was changed on their side and no once at the call centre can tell me why it was changed. your female agents are the worst. after speaking to 5 female agents and 3 female supervisor. It took your male agent to identify fault and resolve on his side which did not even need IT to intervene your point of contact resolved the query after listening. I am now in arrears again this because of you cellc and now we are going to starve for the rest of the month because yet again i am unable to submit claims in to my employer on time so we dont have to struggle each month. thank you cellc because i spoke to another agent and she claims cellc does not sent statements every 1st of the month - she says it never did mind you I have been receiving my invoices/statement every 1st of the month up until may 2018 i stopped receiving. someone or system has changed this but you cannot even take responsibility or account for this great inconvenience cause. YOU ARE THE WORST SERVICE PROVIDE - ALL YOUR CALL CENTRE NEED TO BE TRAINED ON YOUR SYSTEMS & PRODUCTS AND THAT GOES FOR YOUR SUPERVISOR because they were just as useless as your agents. I am utterly disgusted keeps you are not consist & your stories keep changing. I am looking for a new SP, i have had it with cellc and wack customer service ... your female agents are the worst i have dealt with in this country!!!!