Feeling like i have been **********, i need reimbur*****t on an over charged.

when i cancelled by contract on the 073... number last year December 2018 Cell C advised me to pay the outstanding amount of R406 and they went and debit me R360 the same month on my account which made my contract to be over paid, when i ask them i was advised the funds will be allocated to the active remaining contract which never happened. After calling to find out why the funds were never allocated i was given a run around as the customer care said i must call the retention department which in return said i should ask to speak to the customer care Sup as they'll have to help me with this matter, the Supervisor by the name of Themba said i should call the legal department which is a chargeable call and my call was redirected back to the call center. This morning i spoke to the Supervisor by the name of Lethlohonolo who promised to log a call to the back office and i will receive an SMS with the Ref# which never happened as the call cut while waiting for the Ref# and he never border to call me back. I have been calling regarding this matter for quite sometime now and all i get is run around. Cell C must reimburse me and listen to all the calls i have made and educate their staff on how to handle their calls as they don't sound like they know what they're doing. I have been a loyal customer with cell c for over 12 years on contracts but the service i have been receiving recently has let me to cancel 2 of my contract and i will continue to cancel the other two remaining as i don't get any joy from their service anymore.