<p>Upon purchasing two tablets on the 17th of December 2016 my account was debited with R195 on each phone bringing the total to R390 for activation and connection fee, which is was informed off by the salesperson at a Cell C store. There after my account would only be debited every month there after with R145 per month which would bring my total to R290 for the two tablets! yes understanding that the prorata amount of R29 +Vat for the days after purchasing was added. My account should have been debit for these two tablets only with the amount of R323.06, But NO!, they are billing me R331 for each tablet (R662)! What the hell for? Phoned customer care last night, after spending an hour on the phone going the the invoice with a person that doesnt even know what package I have, his only respons to my query was this will be have to be investigated and that I will receive feedback first thing this morning...Uhmmm it is now midday and the call is still coming through.........</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
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