Feedback today or im cancelling both my contracts!

I am highly disgusted with the service I have received from Cell C. I took out my second contract and was debited a ONCE OFF CONNECTION FEE the very next day. Last week I receive my statement and what a surprise when I find that I have ONCE AGAIN BEEN BILLED THIS FEE. Not so much of a once of then? I called the customer service desk and was assisted by Karabo who gave me a ref and said I would receive feedback within two buss days. I called the Thursday and was promised feedback by Monday. Guess what,I call you guys back after allowing you SIX BUSS DAYS only to find out that the reference number is invalid and no query was ever logged. I ask for the Manager, get placed on hold for over 10 minutes and then get told im being transferred. I hold on for another 5 minutes only to GET CUT OFF. Now guess who is going to be debited and inconvenienced for CELL C'S INCOMPETENCE! Maybe its time you guys stop spending on advertising and start spending on educating and up skilling your staff. They are beyond dead, sound unprofessional and clearly very ***********. I expect a call today and I expect this issue resolved. SORT THIS MESS OUT or I will gladly cancel and go to a hassle free provider.