Feedback promises and bad service

<p>Please note, that no "network specialist" has been in contact with me since the social media PR said they would be. It comes as no suprise though, I have to date only received empty promises and continual bad service. Yesterday the Social Media PR told me to read section 9 of the contract that basically states they are not obliged to give good service all the time, however, this would have been acceptable if my call drop rate was maybe one call every two or three days, and maybe if I was located in rural parts, not the main metros. She/he told me my case has been handled, yet, on the same day I had THREE failed and dropped calls? If the network specialists handled my case, why did they never or do they not respond? The social media PR just posts meaningless immeasurable jargon on Hellopeter to ensure a 100% response rate, but cannot back anything said? She/he cannot provide a name for reference purposes for when I take this case further because she/he knows nothing has been handled.</p> <p>a network specialist will contact you... when?<br />your case has been handled and closed... how?<br />when was it handled? no meaningful response<br />who handled it? no meaningful response</p> <p>No one has the guts to pick up the phone and handle my case, especially the Social Media PR. If you are certain of your great service ans case handling, back it up!</p>