1 reviews | Active since Sept 2023
Feedback on previous review on CellC customer service.
In update to my previous review on my experience with CellC’s CFibre support of my struggles to get compensation for the money on airtime and data to conduct my business from my laptop on my subscribed CellC fibre internet connection, and the hours and hours I was on the phone with their various customer service people to get a resolution to the internet connection issue:
Their various customer service operators, with whom I’ve engaged since immediately after my HelloPeter review, Are not equipped to make a decision on fair compensation. They keep having to go back to their “Supervisors” to get an answer. They they offered me the most banal compensation deals imaginable, like R300 of data, or 35% discount on my fibre service for 3 months, which is a sixth of my cost, but a fraction of a fraction of my cost/loss Compared to “cost to company” for CellC. After taking at least 8 calls, but probably more, totalling several hours of my time, during a very very busy time for me, They are still offering me a fraction of my cost, in discounts, while I still, of course have to use their services in order to get my discounts.
Today one customer service person called me with yet a ridiculous offer of compensation, I said that if by the end of business today a person in charge of the customer service department who has the authority to make a decision, and negotiate a settlement that I’m satisfied with, I WILL TAKE THIS ISSUE TO ALL MEDIA OUTLETS AND FEEDBACK PLATFORMS, with aalll my gloves off.
I live in HOPE, and I will revert after business hours today to give a Feedback review.
Much appreciative for this platform
Ben, a CellC customer, from Joburg, South Africa
beginning of the outage, around mid August,
Thank you for getting back to us.
We will follow up with our Support team and revert to you.
Regards
^NT
Thank you for getting back to us.
We will follow up with our Support team and revert to you.
Regards
^NT
I also reiterated that a higher-up manager (who has the Power to negotiate a proper settlement) Must call me back.
She however, called me with the offer that CFIBRE offers me a 30% discount for 6 months on my fibre service and 50Gb data for a month.
I had told her before that I am selling my house, and will be out by the end of October, but yet they offer me a ridiculous offer that is absolutely NOT aligned with my Loss.
I told her that management obviously have No regard for their customer, and that they refuse to take any kind of responsibility for their service to their clients.
I refused their offer, and told her to play the recordings of my previous 6 or 7 conversations to the Higher-ups.
I also said that I’m finished with CellC, that I’m deeply disappointed, and that they can stick their offer very very deep into their Place where the Sun don’t shine.
Too harsh a response from me??
I think NOT.
I will give them (CellC and CFibre) yet one more chance to respond to my grievance regarding my no service issue.
Does any CEO or CFO or COO of any big service based company, or anybody else have any advice for me as to how to proceed with this.
Open Legal action, Small-claims court, nationwide publicity about my complaints to them, or anything else?
I am really dissatisfied with CellC and CFibre for their treatment.
Unlike my previous follow up, I have no hope this time around.
Disappointingly
Ben Law-Viljoen
I also reiterated that a higher-up manager (who has the Power to negotiate a proper settlement) Must call me back.
She however, called me with the offer that CFIBRE offers me a 30% discount for 6 months on my fibre service and 50Gb data for a month.
I had told her before that I am selling my house, and will be out by the end of October, but yet they offer me a ridiculous offer that is absolutely NOT aligned with my Loss.
I told her that management obviously have No regard for their customer, and that they refuse to take any kind of responsibility for their service to their clients.
I refused their offer, and told her to play the recordings of my previous 6 or 7 conversations to the Higher-ups.
I also said that I’m finished with CellC, that I’m deeply disappointed, and that they can stick their offer very very deep into their Place where the Sun don’t shine.
Too harsh a response from me??
I think NOT.
I will give them (CellC and CFibre) yet one more chance to respond to my grievance regarding my no service issue.
Does any CEO or CFO or COO of any big service based company, or anybody else have any advice for me as to how to proceed with this.
Open Legal action, Small-claims court, nationwide publicity about my complaints to them, or anything else?
I am really dissatisfied with CellC and CFibre for their treatment.
Unlike my previous follow up, I have no hope this time around.
Disappointingly
Ben Law-Viljoen
Thank you for contacting Cell C regarding your customer service experience.
The matter has been escalated to management from the Fibre support team for further assistance.
Please do expect a call to discuss your request.
Regards
^DA
Thank you for contacting Cell C regarding your customer service experience.
The matter has been escalated to management from the Fibre support team for further assistance.
Please do expect a call to discuss your request.
Regards
^DA