Feedback and Response on Insurance Claim with Csurance Ticket ID:386635

My phone was ****** a few months ago. I had reported it to Cell C Clearwater. I was told i needed to go to the police station to report the phone ******. When i did so the police officer said there was nothing they could do because Cell C needed to block the phone and they needed an ITC Number from Cell C as well. Went back to Cell C Clearwater and was told to go back to the police station to get an affidavit then the phone will only be blocked. Eventually i git frustrated with being sent everywhere and just left it out. A month or two after the whole ordeal i went back to Cell C Clearwater and explained that my phone was ****** and I need it blocked and i would like to put a claim through. This time i wasnt sent to the police station to have it blocked. They did it on the system. Then i asked to put a claim through i was told to go the police station to report the phone ****** and to ge the ITC Number from them as well. The police has sent me back to Cell C informing me that the ITC number had to come from my service provider and not from the police station. Once again i got sent up and down until i had to make a scene at the shop. For some reason me shouting and screaming the lady understood what she was supposed to do. Eventually i got the ITC number and was able to get a case number from the police station. I had contacted Csurance on the 26th of June, until today the 20th of October my claim has not been processed. I have been sending emails back and forth and i get a response 3 weeks later. I have submitted all the required paperwork yet nothing has been done. My last email to Csurance was on the 28th of September and i have not received a response as yet!!! I have had a Brisky Maake, Lynleigh Theresa Morgan, Annette Taljaard and a Fikile Edith Mbeye contact me over email yet none of them could go a step further and process my claim!!!! Horrible service. Im going to cancel this contract and take this matter further.