1 reviews | Active since May 2011
<p> Well since your guys have attitude and dont reply back well this is the place to disgrace you idiots, well i called the retention department to cancel my contract which they advised me that will be X amount so i asked the agent numerous time is that thee only amount i would'nt get any surpise bills agent said NO so i advised i want immediate cancellation and make the number prepaid, which did happen over 72 hours, well i received the bill and i shocked to see the bill R832 were it supposed to be R99 +R50= R149, so i immediately called the customer care spoke to Shalen and with no help what so ever but he open a case and advised 72 hours someone will call well i waited and waited no one called, so i called again and was advised some took the case but was suppose to call but still no call, then called again spoke to ASANDA exp[lained all over again and brigt spark said she will take over and handle but nothing only mouth, so called again spoke to a dumb agent swore her cause she started ****ing me off requested to speak to the Supervisor on duty well the 2ic took the call Lesa Maluleke she made alot sense and calmed the situation and gave me a case number ********** 797 well adviused someone will call well this idiot from retention called totall bad attitude with and spouse i advised him i was in a meeting and he just didnt adhere to and then called wife and telling his **** stories that i cant keep this case open so long i will be closing the case but that A@@@@@S is complaining about the case just open i am waiting almost 1 month for feedback well guess what cell c i see your guys employ mentally disable people there who have no lack of customer care or knowledge so please sorth the ****** problem and arrange my cancelation for the 2 contract i have with you cause can see you guys have no ways to run a business really upset and freaking annoyed customer and tell that Anthony that so called Ass have respect when he speaks to my wife</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
48,563 total reviews on Hellopeter