Feedback

I called the call centre on the 14 and 17 April to buy data, the agents I spoke to said it was done. The data I was supposedly credited with only lasted a day or 2 at the most and I didn't understand why coz it normally lasts longer. I called the call centre on the 19/04 and the lady I spoke to was no help whatsoever so I asked to speak to her team leader. I spoke to Vusi who told me that there's no record of me buying data on both days. I use an iPad2 mini so I don't get texts. Vusi said he'd listen to the calls and give feedback. He listened to one call and told me that I did use the net so there's not much they can do but credit me with only 50mb. The data that I thought I had bought was worth 1gig. Data is way cheaper than when using airtime, if that wasn't the case I wouldn't bother myself calling them to convert all the time. So whose fault is it that their staff didn't do what I asked for??? The team leader then said he'd listen to the 2nd call and give feedback after 30mins. I'm still waiting for that call. I am so mad coz all of this is not my fault. They should blame their agents who failed to do what was required of them to do...