CW
Charl W

1 reviews | Active since Apr 2012

19 Aug 2019, 16:10

Fed up with pathetic service

Pathetic service. No data since begining of August. We are told just to wait. They can't even give a reason why. And they don't come back to you, I have to constantly call for updates. They can't say when it will be fixed, what they will do in the meantime, how they will compensate me. And I almost feel sympathy for the poor call centre operators because they have to deal with irate customers while they receive just as little info as we the consumer are. Used to be a happy cell c customer, but not any more. Next time I have to call them for feedback I they will ask me security questions about how many contracts I have and I will happily answer ZERO becaus after work I am going directly to Vodacom.

0
Replies (2)
Cell C
Cell C's reply21 Aug 2019, 15:51
Official
Hi Charl 

We are following up on your query with our Network Team and will let you know as soon as we receive feedback.

^MM
CW
Charl W's update23 Aug 2019, 09:50
Reviewer Update
Cell C has been following up with their network team for the last 3 weeks. No feedback received unless I call the call center. I am tired of apologies, I need answers and action.