KE
Kester E

1 reviews | Active since Oct 2019

11 Jun 2020, 14:49

Fed up with CellC just want it to end

And I am back again with a complaint about CellC. on the 6th of May, I wrote a review about Cellc about the no work no pay, and how they were not even trying to help me with the issue. So after finally sorting through the entire issue, I think my problem has been resolved and I can rest easy.

Cellc Told me that while I was under no work no pay they would give me 3 months off so, I would not have to pay, however, I would still build-up and outstanding balance as my phone was still in use.

Fast Forward to June, I received my statements showing no outstanding amount and two amounts that were different from my monthly installments. So I phone into cellC, ask them what is going on with my accounts. Cellc apparently has now decided that I need to pay (Without informing me either). Hey, but they have given me a discount... R100 discount.

So CellC I ask you with tears in my eyes how do you expect me to pay if I am earning no salary. the more you tell the people at cellc that you don't have money the more they tell you to pay. or to send an email to the same people that take 2 months to reply.

I have been disappointed with the service I have been receiving from cellc for the past year or so, to the point where I want my contracts closed and ended.

0
Replies (4)
Cell C
Cell C's reply11 Jun 2020, 15:53
Official
Hi Kester

It is disappointing to learn the above, we will escalate this matter for further assistance.

Do expect communication.

^PN
KE
Kester E's update12 Jun 2020, 10:13
Reviewer Update
Hey, CellC thank you for suspending my lines. I will be reporting you to everyone and everything I can.

Cell C offers appalling service to their clients them makes it's the client's problem. Also please take note that I use my phone for work, so during lockdown when I am not at the office I need my phone.

It is COVID season, and places like you were supposed to be helping your clients instead of milking them dry
Someone better contact me today. sick of this kind of treatment from people that I PAY! I WILL NEVER TAKE OUT ANOTHER CELLC CONTRACT IN MY LIFE AND WILL ALSO NOT RECOMMEND CELLC TO ANYONE!
Cell C
Cell C's reply12 Jun 2020, 11:20
Official
Good Morning Kester 

Thank you for taking our call this morning. 

The matter has been escalated to the Collections Team for further assistance & we'll come back with an update as soon as available. 

Apologies once again for the inconvenience caused. 

^NS 
KE
Kester E's update14 Jun 2020, 11:11
Reviewer Update
Hi despite cellc apparently escalating my case. I have now recieved another sms saying I have been reported to the credit bureau. When will you actually do something about this.